Angkasa Pura II works with Astra to increase digital services. State-owned airport operator Angkasa Pura II has teamed up with Astra Digital International, a subsidiary of publicly listed diversified conglomerate Astra International, to provide more digital-based services at its airports after allowing app-based ride-hailing services to fully operate in the airports.
The collaboration will provide services that enable people to access rental car services through rental booking app Movic and to search for a parking space and order valet parking service at the airports using parking app CariParkir. The two apps are developed by Astra Digital International.
“When customers go to the airport, basically they don’t want complicated services. They demand hassle-free, stress-free and confusing-free services that are fast and simple. Digital-based services can provide that,” said Angkasa Pura II president director M. Awaluddin during the signing of the memorandum of understanding (MoU) with Astra Digital International in Cengkareng, Tangerang, Banten, on Wednesday.
“In the past, passengers were clueless about finding a parking space or getting valet parking service at the airport. Today, Astra Digital provides a solution to this problem and in the future, we will develop more digital-based services,” said Awaluddin.
The recent collaboration with Astra Digital is in line with the firm’s vision to go digital by providing more digitalized services and experiences in its airports, he added. Since 2016, Angkasa Pura II has launched several digital services and features, including a digital lounge, chatbot, Indonesia Airports app, digital kiosk, e-payment, mobile check-in and an airport operation control center.
Soekarno-Hatta International Airport has shown its openness to embracing more ride-hailing services after years of resistance in the form of stringent regulations and restrictions that forced passengers and drivers to play cat-and-mouse with the official taxis operating at the airport.
Homegrown unicorn gojek – in collaboration with state-owned airport operator Angkasa Pura II (AP II) – has officially launched GoCar Instan while Grab Car also has its own designated pickup area in the airport.
Astra Digital president director Djap Tet Fa said Movic and CariParkir services would be available in seven airports operated by Angkasa Pura II, namely Soekarno-Hatta, Halim Perdanakusuma Airport in Jakarta, Adisucipto Airport in Yogyakarta, Ahmad Yang Airport in Semarang, Central Java, Sultan Syarif Kasim II Airport in Pekanbaru, Riau, Husein Sastranegara Airport in Bandung, West Java and Hang Nadim Airport in Batam.
“In the future, we believe these services will be available in more airports operated by Angkasa Pura II,” he said.
As of today, Angkasa Pura II operates 16 airports, mainly in western Indonesia. Within this month, the firm will manage three new airports, namely Fatmawati Soekarno Airport in Bengkulu, Radin Inten II in Lampung and HAS Hanandjoedin Airport in Belitung. Angkasa Pura II works with Astra to increase digital services (Riza Roidila Mufti, The Jakarta Post)